Why Do Property Management Companies Get a Bad Rap?

Let’s be honest here… property management companies don’t always have the best reputation. You might hear stories about managers who don’t return calls, charge random fees, or leave tenants hanging when something breaks. For many people, “property management” has become a word that means more stress, not less.

But here at Delavan PDX Property Management, we believe it doesn’t have to be that way. In fact, it shouldn’t be!

We’re here to redefine the bad rap property managers receive. Whether you’re a private landlord with one rental or a growing portfolio, we’re proud to offer something a little different: honesty, great service, humor, and a team that truly cares.

Let’s dig into why property management companies get a bad name and how Delavan PDX is working hard to show that property managers can be superheroes and not villains.

So, What’s the Problem?

Many landlords and tenants have had frustrating experiences with property managers. The most common complaints we hear about other companies include:

No one ever picks up the phone
Tenants don’t feel heard
Repairs take forever
Fees feel hidden or unfair
Landlords feel left out of the loop

In short, there’s a disconnect. Tenants feel stuck. Owners feel frustrated. And the property itself doesn’t get the care it deserves.

But Here’s the Good News: Not All Companies Are Like That

At Delavan PDX Property Management, we’ve built our business on communication, integrity, and trust. We’re a small team of three, which means we know every property, every tenant, and every owner personally. You’re not a number to us, because you’re part of our team.

Our theory on property management is like a triangle; when our Owners, Tenants, and Homes are being well-cared for, everyone wins. Owners are able to add equity into their homes and receive monthly distributions. Tenants are living in places they are proud to call home. Properties are well-maintained and are in great condition.

What Makes Delavan Different?

Clear, Friendly Communication

We believe the best relationships start with great communication. That’s why we’re easy to reach by phone, email, or text. Yep, we use AppFolio, which lets us message you or your tenants quickly and clearly. Whether it’s a repair update, a walkthrough/inspection report, or a quick question, you’ll always know what’s happening.

And when repairs are needed? We check in with you first to keep you in the loop. We follow our Owners’ preferences for communication. Some wish to hear about every repair. Others, only the major ones. Regardless, you will always know what is happening at your rental. That way, your monthly Owner Statement is a quick review, not a surprise.

We Genuinely Care About the Homes We Manage

We conduct extensive and regular inspections for all units (interior and exterior). These take place 90 days after a tenant moves in, then every 6 months. We take tons of photos, check detectors, all plumbing features, and catch small problems before they become big ones. Because taking care of your home now means fewer headaches later.

Plus, happy tenants stick around. We’re proud that almost all of our properties have long-term renters who love where they live. Our tenants want to remain and our metrics show it.

We Keep Things Simple and Fair

Some companies say they’re affordable, then add on fees for every little thing: walkthroughs, renewals, notices, roommate addendums, you name it.

Not us! We only charge two fees:

A one-time 50% New Tenant Placement Fee
A monthly management fee between 9 and 12%, depending on location and property count

No hidden extras. Everything is clearly explained in your Property Management Agreement. You can also reference our pricing structure HERE as we break it down.

You Stay Involved

Want to use your own contractor or do small repairs yourself? Totally fine! We welcome that as long as the work meets code, follows the law, and includes proper notice.

One heads-up: sometimes Owners or outside vendors accidentally give tenants too much information or agree to do more than what’s necessary. That can lead to confusion or extra costs. Our vendors know how to handle these situations with professionalism. They understand what to say, what not to say, and how to make sure tenant expectations stay clear.

People Notice the Difference

Our reputation is growing, and we’re honored to have a 4.5-star rating on Google and lots of happy clients.

Just listen to Tim M., a longtime landlord:

“I have used Delavan Property for at least 5 to 7 years after being a landlord for over 30 years by myself. My first reaction was ‘why didn’t I do this sooner?’ I am busy and my time is valuable, so this is something that should be delegated to someone else. Delavan staff are professionals. They know their craft very well. In a litigious world we live in, it pays to have experts that know the law inside and out. I know that I can relax a bit with them on my ‘team.’ I highly recommend Delavan Property Management for their very professional help.”

We also hear kind words from tenants, like this one from Michael S.:

“I couldn’t ask for a better property manager. They genuinely listen to the tenants, always take our concerns seriously, and make sure everything is handled the right way. It’s clear they care about keeping the property running smoothly and keeping everyone happy. They go above and beyond, and I really appreciate how responsive and professional they are. Truly the best experience I’ve had with property management!”

Even our vendors feel the difference. Here’s what Kevin S. from Best Owner Direct HVAC & Electrical had to say:

“Delavan PDX Property Management is one of the best property management companies we have worked with. They are very responsive to their tenants’ needs and easy to work with as a contractor. What impressed us most is their willingness to sit down and get to know our company so that we can work together to solve any HVAC or electrical issues quickly and smoothly.”

So… Why the Bad Rap?

Honestly? It’s because some companies treat Owners and Tenants as accounts and not people.

Other companies focus on transactions instead of relationships. They make choices that protect themselves but not their clients. And they forget that good management is about making everyone (owners, tenants, and vendors) feel respected and supported.

What Makes Delavan PDX Special?

We’re small, personal, and responsive
We handle your rental like it’s our own and ensure its being taken care of
We help you earn more while doing less
We make things easy, clear, and honest
We care about your tenants, your time, and your peace of mind

Final Thoughts

Sure, some property managers might give the industry a bad name, but we’re proud to be part of the group working to change that. At Delavan, we believe good property management should make your life easier, not more complicated.

Whether you’ve managed rentals for years or are just getting started, we’re here to help you feel confident, informed, and totally supported.

Ready to talk? Reach out anytime. We’d love to meet you.